Privacy Policy

Hanat respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data from customers and service providers who use our platform.

1. Introduction

This Privacy Policy explains how Hanat collects, uses, and protects personal data from customers and service providers who use our platform.

2. Information We Collect

• Account Information: Name, email, phone, address, profile photo.
• Service Data: Booking details, location, service history.
• Payment Data: Processed securely by our payment provider; we do not store full card details.
• Device Data: App usage, IP address, and device identifiers.

3. How We Use Your Information

• Create and manage accounts
• Facilitate bookings and payments
• Communicate updates and service notifications
• Improve platform performance and security
• Comply with legal obligations

4. Sharing of Information

• Service Providers / Customers (for bookings)
• Payment processors (for secure transactions)
• Analytics and cloud service providers (for app functionality)

We never sell your personal data.

5. Data Security

We use encryption, secure servers, and access controls to protect your information. However, no system is fully secure, and you use the Service at your own risk.

6. Data Retention

We retain data as long as necessary for service provision, legal compliance, and dispute resolution.

7. Your Rights

• Access, correct, or delete your personal data
• Withdraw consent or object to processing
• Request data portability

Requests can be submitted to support@hanat.co.

8. Children’s Privacy

Our Service is not directed at minors under 18. We do not knowingly collect data from children.

9. Policy Updates

We may update this Privacy Policy periodically. Updates will be reflected in the app with an effective date.

10. Contact

For questions, contact us at:

Email: support@hanat.co
Address: Amman, Jordan